Perennial services are available to use at any point throughout the year from your date of purchase. Questionnaires must be submitted a minimum of 14 days prior to your first requested gift delivery date. All gifts must be selected within 7 days of your requested delivery date, or rush shipping fees may apply.

If you're not satisfied with your original catalog, we offer up to two rounds complimentary revisions.

After purchasing your service, you will receive an introduction email from our team that includes the link to your questionnaire. If you are unable to find the original link to your questionnaire, please email hello@poppygifting.com.

- Additional catalog revisions are available at a fee of $20 per revision.
- Gifts may include up to four individual components. Any additional components can be included at an added fee of $15 per component.
- Specialty gift wrap is available at no additional cost.
- Pre-delivery gift assembly is available at a fee of $20 per item.
- Scheduling support for experiential gifts is available at a fee of $20 per event.
- Storage of gifts that are not shipped during the scoped timeline is available for $50 per sq. ft. per month, beginning 2 weeks after the original gift shipment.

If your recipient is dissatisfied with their gift or needs to exchange the item(s) for any reason, we'll be happy to help. Please contact us at hello@poppygitfing.com. All gifts with personalized detailing such as monograms or customized messaging are non-returnable.

Failure to pay the invoice for your gift within 14 days will result in a cancelled order. Service fees are nonrefundable.

Service fees may be billed annually or half yearly. By purchasing a membership you are committing to bundled services rendered by Poppy Gifting. The amount of services that are available for redemptions are based on the payment frequency that you select. Upon payment, you will have access to the corresponding amount of services you paid for (10 for annual payments and 5 for half-yearly).